IMPORTANT: Charges for your online order will appear as Mold Crafter on your credit card statement or PayPal receipt. Mold Market & GoPlanetEarth are subsidiaries of parent company Mold Crafter.
WHEN WILL I RECEIVE MY ORDER? Every effort is made to ship orders within 1-2 business days (this does not include time in transit). We do not process or ship orders on the weekend. Orders ship from Spokane, Washington.
OFFICE HOURS: Monday-Friday, 8 am – 5 pm PST.
PRICING/TYPE ERRORS: We make every effort to keep prices current and product descriptions up-to-date. We reserve the right to make corrections to published rates due to keying/typing errors on our part and product description errors. This applies to all prices and product descriptions on our web site and any other published material received from our company.
CANADIAN ORDERS: Ship by UPS Canada Standard Priority Mail. Customer is responsible for any brokerage fees, customs and/or duty taxes that may apply.
INTERNATIONAL: Ship by US Postal International Priority Mail. Customer is responsible for any brokerage fees, customs and/or duty taxes that may apply.
ADDRESS CORRECTIONS: UPS address correction fee is $13.00 and will be charged to the credit card or PayPal account associated with the order. Check the shipping address carefully before submitting your order.
SHORTAGES: BE CERTAIN TO SIFT THROUGH THE PACKING MATERIALS IN THE BOX. Some items shift to the bottom of the box during shipping and are almost always found at the bottom of the carton beneath packing material. If you believe you have been shorted (and have carefully checked the packing), please email. We must be notified within 3 days of delivery about shortages.
DAMAGE CLAIMS: Open cartons immediately to inspect for damage. Damage must be reported to either UPS or Mold Market within 48 hours of receiving your order. UPS can be contacted at 1-800-PICK-UPS (domestic customer service) or 1-800-782-7892 (for Canadian customers). A UPS representative will contact our company concerning the damage claim. DO NOT discard the shipping carton or any packing material should you find damage. UPS may need to inspect the carton before approving a damage claim. We cannot replace damaged merchandise if UPS was unable to inspect the carton.
RETURNS: We do not accept returns or make exchanges unless our company is in error. If you are uncertain about a product, please contact us and we will gladly assist with any questions or concerns.
CANCELLED ORDERS: No cancellations are granted once an order has been received or shipped.
TRACK YOUR PACKAGE: E-mail notification is sent to customers who provide a valid email address. This service allows you to track your package online.